Pasi pemaitiro epasi rose ezvigadzirwa, ISO, seimwe yeakakosha zviyero, iri kuwedzera kushandiswa seimwe yezvishandiso zvevatengi uye shamwari kutonga kunaka kwechigadzirwa. Asi yakawanda sei yaunoziva nezve ISO 9000 uye ISO 9001 zviyero? Ichi chinyorwa chichatsanangura chiyero zvakadzama.
ISO 9000 inoteedzana yepasi rose yemhando manejimendi masisitimu akagadzirwa neInternational Organisation for Standardization (ISO). Iyi nhevedzano yezviyero inopa masangano hwaro uye misimboti yekumisikidza, kuita uye kuchengetedza emhando masisitimu ekutonga, nechinangwa chekubatsira masangano kuvandudza mhando yezvigadzirwa nemasevhisi, kuwedzera kugutsikana kwevatengi, uye kuvandudza kushanda kwese kwesangano.
ISO 9000 yakatevedzana zviyero
Iyo ISO 9000 nhevedzano yezviyero ine yakawanda miyero, iyo inonyanya kuzivikanwa iyo ISO 9001. Mimwe mipimo yakadai se ISO 9000, ISO 9004, nezvimwewo inopa rutsigiro nekuwedzera kune ISO 9001.
1. ISO 9000: Quality Management System Basics uye Vocabulary
Iyo ISO 9000 yakajairwa inopa hwaro uye mazwi ehurongwa hwemhando yekutonga masisitimu. Inotsanangura mazwi ekutanga uye pfungwa dzine chekuita nehutongi hwemhando uye inoisa hwaro hwemasangano kuti anzwisise uye aite ISO 9001.
2. ISO 9001: Quality Management System Zvinodiwa
ISO 9001 ndiyo inonyanya kushandiswa chiyero mune ISO 9000 akatevedzana. Iyo ine zvinodikanwa zvinodikanwa kumisikidza yemhando yekutonga system uye inogona kushandiswa kune zvitupa zvitupa. ISO 9001 inovhara ese maficha esangano, kusanganisira kuzvipira kwehutungamiriri, manejimendi zviwanikwa, dhizaini uye kutonga kwezvigadzirwa nemasevhisi, kutarisa uye kuyerwa, kuenderera mberi kwekuvandudza, nezvimwe.
3. ISO 9004: Gwaro rakazara kune masisitimu ekutarisira emhando
ISO 9004 inopa masangano nhungamiro yakazara pamusoro pemhando dzekutonga masisitimu akagadzirirwa kubatsira masangano kuita mashandiro epamusoro. Chiyero chinotarisa kwete chete pakuzadzisa zvinodiwa neISO 9001, asi zvakare chinosanganisira kurudziro pane inotariswa nesangano kune vanobatana nayo, kuronga kwehurongwa, manejimendi ezviwanikwa, nezvimwe.
Izvo zvakananga zvemukati zve ISO 9001
Iyo ISO 9001 chiyero ine zvakatevedzana zvezvinodiwa zvinofukidza ese maficha emhando yekutarisira. Naizvozvo, chiyero chekushandiswa kwe ISO 9001 chakapamhama, chinofukidza anenge ese maindasitiri neminda.
1. Hunhu hwekutarisira hurongwa
Masangano anofanirwa kumisa, kunyora, kuita uye kuchengetedza hunhu hwehutongi hwemhando yekuzadzisa zvinodiwa neISO 9001 uye kuenderera mberi nekuvandudza sisitimu.
2. Kuzvipira kweutungamiri
Hutungamiri hwesangano hunofanirwa kuratidza kuzvipira mukubudirira kwehurongwa hwehutungamiriri hwemhando uye kuona kuti inoenderana nezvinangwa zvesangano.
3. Customer orientation
Masangano anofanirwa kunzwisisa uye kusangana nezvinodiwa nevatengi uye kuedza kuvandudza kugutsikana kwevatengi.
4. Maitiro ekuita
ISO 9001 inoda kuti masangano atore nzira yekuvandudza kuita kwese nekuziva, kunzwisisa uye kutonga maitiro emunhu.
5. Kuenderera mberi nekuvandudza
Masangano anofanirwa kuramba achitsvaga kuenderera mberi kwekuvandudza kwemhando yavo yekutonga masisitimu, kusanganisira kuvandudzwa kwemaitiro, zvigadzirwa nemasevhisi.
6. Kuongorora uye kuyerwa
ISO 9001 inoda kuti masangano ave nechokwadi chekushanda kweiyo yemhando manejimendi system kuburikidza nekutarisa, kuyerwa uye kuongorora, uye kutora anodiwa ekugadzirisa nekudzivirira zviito.
Iyo ISO 9000 yakajairwa nhevedzano inopa masangano seti yeanozivikanwa pasi rose emhando management system zviyero. Nekutevera zviyero izvi, masangano anogona kumisa masisitimu anoshanda uye akagadzikana emhando yepamusoro, nekudaro achivandudza mhando yezvigadzirwa nemasevhisi, achiwedzera kugutsikana kwevatengi, uye nekusimudzira kusimba kweSangano.
Parizvino, kambani yedu iri kugadzirira kunyorera ISO international certification. Mune ramangwana, ticharamba tichipa hutano huri naniflange uyekuiswa kwepombizvigadzirwa kune vatengi vedu uye shamwari.
Nguva yekutumira: Nov-14-2023
